Post COVID-19 Reopening Policy

This policy has been created based on multiple updated sources from within the dental and medical professions and the government. It outlines modifications to our normal procedures that we intend to employ once the practice can be reopened after the COVID-19 pandemic peak has subsided. It is not known at this time whether these procedures are temporary or whether they will become a permanent feature of the way dental practices must be run to ensure patient and staff safety in the future. The worldwide COVID-19 pandemic is still being evaluated and studied and policies and recommendations are likely to change in line with new scientific evidence over time. We would like to thank all of our patients for their patience and forbearance during the period of temporary practice closure and for their understanding and cooperation whilst we implement new measures at the practice. We will of course be providing dental care to all of our patients in the safest possible environment. We greatly appreciate your assistance with any new or modified procedures at the practice. The practice will re-open for patients who require essential dental treatment on Monday 8th June 2020.

We will initially be seeing:

  1. Patients with emergency problems or other dental problems that require urgent assessment and treatment;

When the lockdown restrictions are further lifted we will be able to see:

  1. Patients with treatment that was not completed prior to the lockdown;
  2. Patients who were due for routine examinations and hygienist visits during the period of closure;
  3. Patients who are due orthodontic reviews.

We will be contacting patients and confirming appointments ahead of their scheduled time. We will request that all patients who are attending Smile Avenue update their standard medical and dental history forms beforehand. The assessment forms include a new section which will allow us to assess your level of risk for coronavirus infection before you attend the surgery.

Before you come to the appointment:

  1. Call us to inform if you have: fever, cough, flu like symptoms or loss of taste/smell.
  2. Only the patient to be treated will be allowed into the dental practice (unless the patient needs a carer).
  3. Bring as few personal belongings as possible to the surgery (they will not be allowed to be brought into the treating room and will be left at the reception area provided box).
  4. Remember no toilet facilities will be available.
  5. Remember there will not be any sitting area at reception, so you will go straight into the treating room once the initial checks are done.
  6. Please thoroughly clean your teeth before you come to your appointment and wash your hands thoroughly for at least 20 seconds.

Checking in:

  1. Please arrive at least 5 min before your appointment time
  2. Please be aware to maintain social distancing, you may have to wait outside for these first few minutes.
  3. If you have to wait, read and follow the social distancing instructions placed on the door.
  4. Sanitize your hands with the disinfectant provided.

In the reception area:

  1. Your temperature will be checked on arrival. If above 37.8C your appointment will be rescheduled.
  2. Place any bags, coats or other larger items in the box provided.
  3. Bring to the treating room only your phone/wallet (to be kept inside your pockets).

In the treating room:

  1. Rinse your mouth with the mouthwash provided.
  2. All water running through our instruments will be treated with an anti-viral agent (hypochlorous acid) to disinfect any spray created at source.

Checking out:

  1. Any treatment plans will be emailed to you
  2. Sanitise your hands again before you leave.
  3. We will call you to make any follow up appointments that you may need.

To ensure a safe environment, we have

  1. Installed Perspex panels or ‘germ-guards’ at reception
  2. Clearly marked out social distance recommendations
  3. Managed appointments to allow for social distancing between clients
  4. Set up a daily health screening checkpoint and log for the screening of all staff entering the workplace
  5. Minimised staff interaction
  6. Equipped our dental staff with additional PPE
  7. Decontaminated communal areas prior to practice opening and will do so at lunchtime and at the end of the day
  8. Removed newspapers and magazines from the waiting room

If you need to contact the practice, please email

We look forward to seeing you again and are happy to answer any questions you may have about the steps we are implementing to keep you, and every patient, safe in our practice.